Our policy here is wonderfully simple: whatever the reason, if you are less than satisfied with your order, let us know and we will make it right.
The world of cooking and hospitality requires a spirit of generosity and attentiveness in order to thrive and this has always been the basis for our product guarantee and customer service.
Our products are crafted to stay extremely sharp for a very long time and we guarantee against any defects in worksmanship for up to 5 years after time of purchase.
We guarantee that your phone calls to our toll-free phone number will always be immediately answered by a real person intent on earning your satisfaction. We don't want you to have anything from us that you're not completely happy with, so give us a call and a chance to earn your satisfaction.
Authentic Buying Guide
We can only guarantee the authenticity of Fixwell products purchased on this site or via direct links from this site.
We particularly see a huge amount of knock-offs being produced in South Asia & the Middle East, and being passed off online by Eastern-import type sellers in many online marketplaces as the real Fixwell Knives Made in Germany.
Due to the frequency of such illegitimate products, the best way to be sure that you are ordering a genuine Fixwell product is through this site.