Shipping and Returns
We ship orders out same-day, everyday as long as the order is made before 3pm Pacific Time. If it is a rush order, freight order or international shipping order, feel free to call us so we can find the absolute best shipping option for your needs.
International Shipping rates do not include duties and taxes levied by each country's government agencies. The customer is responsible for paying those at the point of delivery.
In addition to our 5 year factory guarantee against defects on the craftsmanship of our products, we also have an easy 30-day return policy for any products still in un-opened, un-damaged, perfectly resalable condition.
Just email us at: firstname.lastname@example.org or call us at (805) 480-3456 for assistance and instructions. Depending on the product, reason for return, and your location, we can help find the most convenient personalized return/exchange solution. Our main address for most returns is:
Attn: Returns Dept.
3331 Grande Vista Drive
Newbury Park, CA 91320
And of course, if the return is due to any error on our part or any verified product defect, we will cover the return shipping as well as the exchanged product shipping, if necessary, and do everything we can to make up for the inconvenience. We are also able to issue a "call-tag" arranging for UPS to pick the box up from your house.